IT Solutions business to reach a wider customer base with our strategically focused VoIP and Dialer

service thumb

VOIP

Modern technology of communication, and uses the internet connection to provide hassle-free multiple voice connections.

Apply now
service thumb

Dialer

Experience smooth and glitch-free service, smarter lead management, Accelerate your sales, Lower your cost & double your Sales using the VICI experience.

Apply now
service thumb

Bulk Email

Reach a large audience inexpensively, Save your Time & Make your Email Personalized; send your email as per the taste of the customers.

Apply now

AIOITS is a full servicing outsourced Contact Centre company, committed to providing superior value to our clients. Besides the cost advantage, our services ensure quick and accurate responses to our client's customers. Through inventive tools, we deliver long-term sustainable benefits to our clients. Solutions come in different services, to meet the diverse needs of individual Clients. AGC BPO has a complete solution to providing a different service altogether. Our existing and prospective clients can make significant savings by using our extensive range of call center, back office, and facility management solutions. Our contact center offers businesses a full range of management services to drive sales growth, customer services, and back office operations. In addition, we can provide a full IP network to enhance and expand company communications.

service thumb

Direct Inward Dialing

Direct Inward Dialing with the help of this system, a company can gain different sets of numbers for different sections of the office.

Apply now
service thumb

Bulk Whatsapp

Get WhatsApp bulk services and Reach a mass audience with a single click And Increase your conversion rate using bulk WhatsApp.

Apply now
service thumb

Lead Generation

To expand globally All In One IT Solutions will provide you with High-Quality Filtered Fresh leads for your business.

Apply now

Outbound Services Telecom

  • Telemarketing lead management
  • -
  • Product Promotion
  • Lead Generation / Qualification of
  • Research Surveys and Polling telemarketing lead lists
  • Customer Satisfaction
  • Decision Maker Contacts
  • Telephone and Web-Based
  • Appointment Scheduling Business Development
  • Debt Collection Services
  • Up-Sell/Cross Sell Campaigns
  • Database Selling
  • Direct Mail Follow-up
  • Market Intelligence Services
  • Seminar Population Banking / FSS
  • Retail Banking, Mortgage, Credit Cards, travels & tourism

  • Lead generation
  • Customer service management
  • Cold calling for international banks, software
  • Script development firms, telecom service providers,
  • Plan management credit card companies etc.
  • Upselling - Airline ticketing and reservations
  • Plan migration
  • Database cleansing and updating
  • Payment follow-ups
  • Third-party verification
  • Debts follow-ups
  • Record verification
  • Telebanking
  • Fraud detection /prevention Calls
  • Direct response television
  • Welcome/thank-you calls
  • Continuity sales calls
  • Inbound Services Finance & Accounts

  • Accounts Payable
  • Fixed Assets
  • T&E
  • General Accounting
  • Order Processing
  • Subsidiary Accounting
  • Billing
  • Joint Venture Accounting
  • Accounts Receivable
  • Reporting
  • Collections
  • Reconciliations
  • Cash & Banking
  • FP & A
  • CRM

  • Customer Care
  • Sales Support
  • Consultative
  • Dispute Resolution Selling, Up Selling
  • Order Management
  • Ticketing
  • E-Commerce
  • Reservation
  • Warranty Services
  • Loyalty Program
  • Customer Analytic
  • Frequent Flyer Program
  • Billing & Payments
  • Customer Feedback Program
  • Order Processing
  • Refunds
  • Tech Support

  • Levels 1,2,3, Support
  • Product Installation Questions
  • Helpdesk Support
  • Product Activation
  • 3rd Part Software Troubleshooting
  • Support for Multiple Platforms
  • Remote Desktop Troubleshooting
  • Service Dispatch
  • Warranty configuration & Sales
  • Cross Sell / Up Sell
  • Consumer Tech Support
  • Telecom (Wireless, ISP)

  • Order Fulfillment - Customer Data Verification
  • Plan Swaps
  • Offline Handset Programming
  • Account Modifications
  • Phone Activation
  • Warranty Exchanges
  • Churn Management
  • Correspondence Management
  • Fault Management
  • Inbound Services Insurance (Health)

  • Claims Registration
  • New Policy Setup
  • Claim Adjudication
  • Policy Owner Service
  • Claims Data Entry
  • Funds Management
  • Claims Data Validation
  • Administration HAS, FSA, HRA
  • Claims Data Correction
  • Dispute Resolution
  • Coordination of Benefits
  • Claim Settlement
  • Collections

  • Card Collections
  • Inbound & Outbound: Collections of Overdue / Delinquent amounts from Credit Card Customers.
  • Bank Collections
  • Responsible for the collection of overdue amounts from loans / overdrafts.
  • Banking / FSS (Retail Banking, Mortgage, Credit Cards)

  • Account Opening / Maintenance
  • Processing of Accounts Generated
  • Back-office Process for Post Close by Telesales Audits
  • Data Processing
  • Verification of Details / Update to
  • Account Activation Credit Bureaus
  • Credit Disputes
  • Data Management Services

    AIOITS is equipped to Stimulate E-Governance movement through 24/7 data management services. Faster delivery model and developing precise data architectures and tested practices of ALL IN ONE IT SOLUTIONS help organizations to achieve desired Data Management objectives. We can provide the following services under the domain of Data Management.

    Data Modeling

    Data modeling helps to first create a structure for the data that an organization collects and uses and then organize this data in a way that is easily accessible and efficient to store and pull the data for reports and analysis.

    Data Warehousing

    The facility of Data Warehousing helps store data effectively so that it can be accessed and used efficiently when needed.

    Database Administration

    AIOITS as a Database administrator usually helps the organization to do the following tasks that include recoverability, integrity, security, availability, performance, and development & testing support.

    Data Mining

    The most critical service for the organization is Data mining in which large amounts of data are sifted through to show trends, relationships, and patterns.

    AIOITS also has the expertise to develop ERP SOFTWARE for government and semi-government organizations which helps them to integrate their records for performing government administration activities efficiently.

    Technology

    We focus on using technology in a way that translates into real business benefits for our clients. Advanced technology gives our clients complete confidence that their customers will receive a reliable, quality service with state-of-the-art functionality and efficiency.

    AIOITS developed an information technology infrastructure to make a scalability platform and offer highly diverse and reliable connectivity solutions to its clients.

    Our network ensures 100% reliability with dedicated fiber optic bandwidth providing total quality transmission, redundant transmission capacity, and 100% generator backup for continuing essential services. Our contact center is fully equipped with Dual Core Lenovo workstations and dual processing servers. Our network is one of the latest advancements in the IT industry using the new enhanced CAT6 caballing for lighting speeds of data transfer.

    Our telecommunication infrastructure consists of Altitude solutions with fiber optic International Private Lease Circuit(IPLC) connected to mux at both ends which transfers voice and data information at 4MB/second; allowing for clean consistent voice transmission with no delay.