All in one IT Solutions enable your IT Solutions business to reach a wider customer base with our strategically focused VoIP, Dialer, DID, Bulk WhatsApp, Bulk Email & Data Solutions

All in one IT solutions was started in response to the increasing need for High-quality low-cost Business Process Outsourcing services. Having seen the need to provide services in the UK, USA, and Australia-based companies with Call Centre, Service Management, and Back Office Solutions. We bring to the world a whole new class of services and a unique approach to customer satisfaction. We serve the world and an extensive portfolio of services in the most professional manner and also adhere to the industry standards.

Who we serve

We offer all Call Center solutions to your business so you reach a wider customer base with our strategically focused VOIP, Dialer, SMS Blaster, DID, and Data services, trusted by millions of users across the USA, UK, CANADA, AUSTRALIA, GERMANY, and JAPAN

Technology highlights at ALL IN ONE IT SOLUTIONS:

1. An industry renowned Predictive Dialer Altitude Solution that aids the outbound campaign to excel and achieve maximum productivity.
2. Dedicated earth stations of 120 Mbps and 40 Mbps. International Leased Data and voice connectivity by VSNL, BSNL, and Reliance Domestic Leased Data and voice connectivity.
3. Enhanced CAT6 cabling for voice and data transfer over internet and LAN State – –the – of Art telecommunication by a fiber optic network.
4. SDN services with voice, data, video conferencing, email, and fax transmissions. Independent dedicated ISDN capable digital telephone exchanges.
5. Dedicated fiber optic cables for internet service and telephone exchanges for near 100% uptime. 100% generator backup for continuing essential services.
6. The entire telecommunication and computer system is connected through an uninterrupted power supply (UPS)
7. Round-the-clock support 24 hours a day, 7 days a week, 365 days a year.
8. We have a state of art logger to monitor all the calls incoming and outgoing to monitor the performance and train the agents to catch perfection.

Infrastructure

ALL IN ONE IT SOLUTION) Services infrastructure combines state-of-the-art facilities with security to ensure that your customer's data is secured along with your business. ALL IN ONE IT SOLUTIONS. Services have invested heavily to ensure an excellent, world-class BPO facility, which caters to the needs of our esteemed clientele.

Our state-of-the-art infrastructure is supported by the latest in technology. Our migration process is thoroughly thought out and planned to the smallest detail. We strongly believe in holding your hand through the migration of your functions step by step offering guidance, expertise, and support accurately and efficiently. ALL IN ONE IT SOLUTIONS is unique in its approach because it understands the culture and ethics of its offshore center.

Quality

ALL IN ONE IT SOLUTIONS's Quality Assurance Team ensures that every agent delivers quality service at every customer contact. Our Customer Service Agents are considerate problem solvers. We only employ highly skilled agents in India who provide superior customer care.

We train our agents to efficiently track customer service requests and immediately route customer queries based on their training and expertise. Our devotion to training produces superior customer service. Agents receive 4 weeks of in-depth training on core skills, including communication, customer service, and sales. ALL IN ONE IT SOLUTIONS provides extensive training on client programs and ongoing training and quality improvement.

We have an in-house quality monitoring process that utilizes formal instruments of measurement. This process establishes exceptional quality levels and tracks an agent's performance based on the following criteria:

Competence levels

Communication with customers

Worldwide call control skills

Product or service knowledge

Overall professional conduct and performance

Our Values

INTEGRITY

We think that having strong, fruitful, and lasting connections with our customers, workers, vendors, and business partners starts with having integrity. Enhancing and upholding the trust of clients, employees, and partners requires transparency, openness, and honesty.

COMMITMENT

We hold ourselves accountable when it comes to our goals and objectives. Our unwavering dedication to honoring our commitments inspires trust and confidence among our clients, employees, and business partners.

RESPECT

We strive to operate respectfully and courteously with our clients and workers at all times by actively listening to understand their needs, and requirements, respecting other viewpoints and perspectives, and acting appropriately, and empathically in daily interactions.

KNOWLEDGE

We firmly believe that knowledge is power and that the expertise we have built up via client engagements, along with our staff's in-depth familiarity with the most recent business trends and best practices, enables us to provide our clients with cutting-edge solutions.

Diversity and Inclusion

We think that diversity of thinking, abilities, experiences, and backgrounds makes both the world and enterprises better. Innovation and better results for our clients and communities are made possible by our commitment to diversity, equity, and inclusion.

We encourage everyone to bring their genuine selves to work. The foundation of our culture and the secret to our success is celebrating what makes each of us distinct and accepting of our diversity. We pledge that everyone will have the same opportunities, regardless of their gender, age, ethnicity, cultural background, race, ability, or sexual orientation. We are devoted to enabling each employee to reach their full potential and experience a feeling of belonging.

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